The Programme covers 12 categories of IT solutions for distance business, with a view to supporting enterprises to continue business and services during the epidemic.
計劃涵蓋12類有助遙距營商的資訊科技方案，以支援企業在疫情期間繼續營運和提供服務。

Application Period: 18 May 2020 (Details to be announced)
申請日期: 2020年5月18日（詳情容後公布）

The list of distance business IT solutions cover:
遙距營商資訊科技方案清單:

1. Online business 網上營商
   • For the company to establish a web portal, mobile app or other online channels, with aims to promote its goods and services, by using either subscription-based or custom-built e-commerce platform, including development and management
     為想建立網上、手機或其他線上服務平台的公司而設，以透過訂閱制或度身訂造的電子商貿平台作商品及服務推廣目的，包括開發及管理
   • Enable consumers to place orders over the Internet
     容許消費者通過互聯網下訂單
   • promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.
     透過搜索引擎宣傳及數碼廣告來推廣此類網上服務平台，例如社交媒體宣傳、電子優惠券及會員計劃等
   • Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)
     不包括宣傳物品、內容或資產（例如市場推廣所用的影像、文字和影片）的製作
2. Online order taking and delivery, and smart self-service systems 網上接單和送遞、智能自助服務系統
   • For the company to establish a web portal, mobile app or other online channels, for consumers to place orders of goods or services, by using either subscription-based or custom-built e-commerce platform, including development and management
     為想建立網上、手機或其他線上服務平台的公司而設，以透過訂閱制或度身訂造的電子商貿平台為消費者提供商品或服務為目的，包括開發及管理
   • Such adoption of technologies should enable the company to perform end-to-end order placement and delivery to designated locations, by using e.g. smart self-servicing system, smart kiosk, smart vending machine, smart lockers, or with integration to e-logistics provider platform
     採用此類技術後，應容許公司能夠運用智能自助服務系統、智能服務站、智能自動售賣機及智能儲物櫃等方式執行點對點訂單下達並將其交付到指定位置，或與電子物流提供商平台整合
   • Suitable but not limited to industries that are acquiring or promoting self-services, such as takeaway services in Food & Beverages industries
     適用但不限於獲取或推廣自助服務的行業，例如飲食業的外賣服務
   • Promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.
     透過搜索引擎宣傳及數碼廣告來推廣此類網上服務平台，例如社交媒體宣傳、電子優惠券及會員計劃等
   • Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)
     不包括宣傳物品、內容或資產（例如市場推廣所用的影像、文字和影片）的製作
3. Online customer services and engagement 網上客戶服務和推廣
   • For the company to enable order placements of services to take place over the Internet, such as reservations, appointment bookings, including development and management
     使公司能夠利用互聯網開通訂購服務，適用但不限於預訂和預約服務，包括開發及管理
   • Such adoption of technologies can also include distance learning facilities
     技術方案亦可適用於遠程學習設施
   • Promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.
     透過搜索引擎宣傳及數碼廣告來推廣此類網上服務平台，例如社交媒體宣傳、電子優惠券及會員計劃等
   • Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)
     不包括宣傳物品、內容或資產（例如市場推廣所用的影像、文字和影片）的製作
4. Digital customer experience enhancement 客戶數碼體驗升級
   For the company to improve customer service experience and engagement with use of various technologies, including but not limited to the following:
   為企業透過科技改善客戶服務經驗及體驗，包括但不限於：
   • Round-the-clock customer service support via Chatbot
     全天候客戶服務支援，例如聊天機械人
   • Uplift product or service experience with use of Augmented Reality (AR) / Virtual Reality (VR) or Mixed Reality (MR) technologies or Digital Twin technology
     利用擴增實景（AR）、虛擬實境（VR）或混合現實（MR）、 數位孿生（Digital Twin）科技提升客戶對產品或服務體驗
   • Apply analytics to improve customer experience such as purchasing data.
     利用分析以改善客戶體驗，例如使用購買數據
5. Digital payment / mobile point of sale 數碼支付 / 流動裝置零售管理系統
   • Enable online / physical stores with multiple digital payment channels, e.g. payment gateway or mobile Point-of-Sales (POS)
     讓在線/實體商店可採用支援多個電子支付渠道的系統，例如支付網關或流動銷售系統(POS)
   • Including one-time setup and associated hardware / equipment
     包括一次性設置和相關的硬件/設備
   • Excluding the handling fee or equivalent of each payment transaction
     不包括每次付款交易的手續費或同等費用
6. Online / cloud-based financial management systems 線上 / 雲端財務管理系統
   Adopt computerised system to manage the financial related processes of the company, including but not limited to:
   採用電腦系統來管理公司與財務相關的流程，適用但不限於：
   • Invoicing and bill collection, accounting and budget planning, asset and liabilities management, regulatory compliance, reporting
     發票和收集賬單、會計和規劃預算、資產和負債管理、符合法規、報告
   • System could be cloud-based or accessible remotely by staff with appropriate cybersecurity protections
     在具備適切的網絡安全保護下，系統可建基於雲端或讓員工遙距登入
7. Online / cloud-based human resources management systems 線上 / 雲端人力資源管理系統
   Adopt computerised system to manage the human resources related processes of the company, including but not limited to:
   採用電腦系統來管理公司與人力資源相關的流程，適用但不限於：
   • Payroll and expense reimbursement, attendance and leave records, training, reporting
     薪酬和開支報銷、出勤和請假、培訓、報告
   • System could be cloud-based or accessible remotely by staff with appropriate cybersecurity protections
     在具備適切的網絡安全保護下，系統可建基於雲端或讓員工遙距登入
8. Remote document management, cloud storage and remote access services 遙距文件管理、雲端儲存及遠端存取服務
   • Digitise hard copy document into electronic format and store on cloud storage
     把打印文件數字化成為電子格式並存放於在雲端儲存系統
   • Enable staff to access the company information, data and system remotely with solutions such as remote desktop control, Virtual Private Network (VPN), Virtual Desktop Infrastructure (VDI)
     讓員工透過解決方案，例如桌面遠端控制、虛擬私有網絡(VPN)，虛擬桌面基礎結構(VDI)，以獲取公司信息，數據和系統。
9. Virtual meeting and conference tools 網上會議工具
   Adopt tools to allow groups of people to collaborate or meet virtually through the Internet with the following functions but not limited to:
   運用工具以允許群組成員透過以下功能，利用互聯網進行虛擬協作或會面，適用但不限於:
   • Support both audio and video communication, content sharing, manage appointments and registrations, meeting recordings, online polling and Q&A
     支援音頻和視頻通信、內容共享、管理約會和註冊、 會議記錄、在線投票和問答環節
10. Virtual team management and communications 虛擬團隊管理和溝通
    Adopt tools to allow groups of people to collaborate or communicate virtually through the Internet with the following functions but not limited to:
    運用工具以允許群組成員透過以下功能，利用互聯網進行虛擬協作或溝通，適用但不限於：
    • Instant messaging, video and voice calls, document sharing and co-authoring / concurrent editing, task assignment, progress monitoring and collaborative product development
      即時通訊、視頻和語音通話、文檔共享和共同授權、分配工作、監察進度和協同產品開發
11. Cybersecurity solutions 網絡安全方案
    • Improve the cybersecurity of the companies by implementing software, hardware or services to defend against cyber attacks
      透過實施軟件、硬件和服務來防範網絡攻擊，提升公司的網絡安全
    • Solution examples include but not limited to data encryption, firewall, anti-virus / malware solutions
      解決方案的例子，包括但不限於數據加密、防火牆、防毒/惡意軟件的方案
12. Other online / custom-built / cloud-based business support systems 其他線上／度身訂造／ 雲端業務支援系統
    • Other solutions, either off-the-shelf or custom-built, that support the programme objectives of enabling enterprises to conduct and continue business remotely but do not fit into the above categories
      其他解決方法(包括現成及度身訂造)以支持採用企業的計劃目標，使其能進行和繼續開展遙距業務，而不屬於上述類別
    • Solution examples include but not limited to Enterprise Resource Planning (ERP), e-application form and approval workflow, Robotic Process Automation (RPA)
      解決方案的例子，包括但不限於企業資源規劃(ERP)，電子申請表和審批流程，機械人流程自動化(RPA)

** IT solution(s) must only be implemented after approval is granted.
申請項目必須於資助申請獲批後方可開展。

資料來源: 生產力局